Your information & privacy

Who handles the information

This notice covers the studio website and the ordering websites operated by Matan Feldman for businesses. You can contact Matan at matanfeldm@gmail.com. The business you order from receives your order details and is responsible for how it uses them to serve you.

What we collect & why

An order may include your name, phone number, email, items, quantities, price, payment method and status, requested date, delivery or pickup choice, delivery address and notes. We store these details to run the shop, show the order to its owner and help resolve order problems. Your phone number and address are used only for the order, including contact and delivery. We do not sell customer data.

If you contact the studio, we use the name, phone number, business name and message you provide to respond about the website service. Owner account details, menu content and photos are used to run the dashboard and website.

Providing information is your choice, not a legal requirement to use this service. Without the details needed to contact you or fulfil an order, we may be unable to process that order or answer your enquiry. Please do not add unnecessary sensitive information to notes or messages.

Who can see it

The business owner sees their customers’ order details in the dashboard. Matan may access relevant information to operate the service, provide support or investigate a problem. Hosting and database providers process information needed to run the service. Information may also need to be disclosed when required by law.

Vercel hosts the website and Neon provides the database. Their processing and storage may take place outside Israel. Clicking a WhatsApp link opens that service; an order message may include order details. Check the message before sending it. WhatsApp handles information under its own privacy practices.

Photos & payments

Menu photos and logos uploaded for a business are intended to be displayed publicly on its site. Only provide images you have permission to publish, and avoid photos containing customer details. We may resize or crop images for the menu. Showing the finished site as a studio example requires the owner’s permission.

Payments are handled directly between customers and the business owner. We store order totals and payment status, not card details. Any payment provider the owner uses has its own privacy practices.

Information in your browser

Sign-in cookies keep dashboard sessions working. Browser storage may remember your cart, language and dashboard preferences. Hosting services may process technical request information, such as an IP address, to deliver and protect the website. Clearing browser storage can sign you out or reset saved preferences.

Access, corrections & deletion

Email matanfeldm@gmail.com to ask to see, correct or delete information about you. Include the business name and enough detail to locate the record, such as an order reference; do not email passwords or card details. We may need to verify that the request is yours.

We will handle deletion requests and explain if information must be kept for a legal obligation or an unresolved order issue. Copies held by the business owner or in a WhatsApp conversation may need a separate request to that person or service. Backups may not be erased immediately. We do not promise an automatic deletion schedule here.

Keeping information safe

We use account access controls, but no online service can promise complete security or uninterrupted availability. Keep your password private and tell Matan if you suspect someone has accessed your account. This page describes the current service; material changes should be explained before information is used for a new purpose.